ABOUT

I'm a Freelance IT professional with over 10 years of experience in IT Service Management. I'm both technically skilled (software implementation, customization, programming) and also have extensive knowledge on Service Managment processes (ITIL V3 Expert).

INFORMATION

Name
Carl Klein Consultancy
Address
Kerksteeg 7, 2312 LE, Leiden
E-mail
carl@carlklein.nl
Phone
+31 6 53186648
Web
http://www.carlklein.nl
KvK
56432356
BTW
NL192373092B01
LinkedIn
View Profile
Availability
April 2016 (Full Time)

SERVICES

Software Consultancy

I have a lot of experience with large scale IT Service Management implementations. I know my way around the technical side of things and can help implementing it in your organisation.

Process Consultant

As a certified ITILv3 Expert I can help your organisation optimise its IT Service Management processes.

Training and Documentation

Whatever I implement, I make sure that it’s fully documented. And I can train the people in your organisation to make optimal use of the software that has been implemented as well as your technical staff maintaining it.

EDUCATION

1999

Groningen University

Management Science

A two year curriculum leading to the title of Master of Science (drs.)

1997

University of Applied Sciences Utrecht

Industrial Management

Bachelor of Engineering (ing.)

SKILLS

Process

ITILv3

HP ITPS Suite

Service Manager
Connect-IT
Universal CMDB
Asset Manager
Release Control

Development

PHP
SQL
Java

RECENT PROJECTS

Sept. 2013 - Now

Service Management consultant

Achmea IM&IT

Working as lead engineer for the design, development and implementation of a CMS solution based on HP AssetManager, HP ServiceManager and HP uCMDB.

2013

Service Management consultant

Achmea IM&IT

Working as lead engineer for an upgrade of HP Service Manager 9.3 to Applications Patch 2.

2013

Service Management Consultant

Thales TTS

Main ITSM consultant for an ITSM tool selection. Both functional and non-functional aspects were evaluated during a number of tool demos.

2011 - 2013

Service Management Consultant

Achmea IM&IT

Consultant in a project team working on the migration of HP ServiceDesk to HP ServiceManager. Responsible for Technical Architecture of the environment and all data migration and integrations.

2010 - 2011

Service Management Consultant

Achmea IM&IT

Solution Architect for a Service Request Management implementation based on HP ServiceManager, HP AssetManager and SAP.

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